Windhoek has three NaTIS centres, and each one handles different services. Going to the wrong office is one of the most common time-wasters. This guide tells you exactly which office to visit, when to go, and what to expect.
NaTIS Windhoek at a Glance — Which Office Do You Need?
Quick Comparison Table
| Office | Best For | Hours |
|---|---|---|
| Valley (North Industry) | Learner's & driver's licences, vehicle registration | Mon–Fri 08:00–15:30 |
| Tal Street | Special permits, professional authorisation | Mon–Fri 08:00–15:30 |
| Metro Hyper | Quick services, renewals, enquiries | Mon–Fri 08:00–17:00 |
Tip: Metro Hyper has extended hours and is less busy for simple transactions like licence renewals.
NaTIS Valley (Windhoek North Industry)
Contact Number and Address
Phone: +264 61 ??? (confirm locally)
Address: North Industry area, off the B1 highway heading north from the city centre.
Operating Hours
Monday to Friday: 08:00 – 15:30
Saturdays, Sundays & Public Holidays: Closed
Services Available
- Learner's licence applications and testing
- Driver's licence testing (yard and road)
- Vehicle registration and licensing
- Roadworthiness testing
- Licence renewals
This is the main NaTIS testing centre in Windhoek for both learner's and driver's licence tests.
NaTIS Tal Street Centre
Contact Number and Address
Phone: +264 61 ???
Address: Tal Street, Windhoek central area.
Operating Hours
Monday to Friday: 08:00 – 15:30
Saturdays, Sundays & Public Holidays: Closed
Services Available (Permits & Special Applications)
- Professional driving authorisation (PA)
- Special permits and applications
- Personalised number plate applications
- Some vehicle registration services
Tal Street is not where you go for learner's or driving tests — that's the Valley office.
NaTIS Metro Hyper Contact Centre
Contact Number and Address
Phone: +264 61 ???
Address: Metro Hyper Complex, Okuryangava, Windhoek.
Operating Hours (Extended)
Monday to Friday: 08:00 – 17:00 (closes 1.5 hours later than other offices)
Saturdays, Sundays & Public Holidays: Closed
Services Available
- Vehicle licence renewals
- General enquiries
- Document submissions and collections
Metro Hyper is a contact centre — it handles admin services and renewals, not driving tests. It's the best option for quick transactions because it's less crowded and has longer hours.
Practical Tips for Visiting NaTIS Windhoek
Best Times to Go (Avoid Peak Queues)
- Best: Tuesday to Thursday, 08:00–09:00 or 13:00–14:00
- Worst: Monday mornings and month-end Fridays
- Avoid: The first and last week of the month (salary-driven queues)
Parking and Getting There
Valley: Has a large parking area on-site — arrive early for a spot.
Tal Street: Street parking in the city centre — can be tricky at peak hours.
Metro Hyper: Ample parking in the shopping complex parking lot.
What to Bring (Don't Forget These)
- Your original ID plus a certified copy
- Correct fee amount (cash recommended)
- A passport-size photo (for learner's licence)
- Your learner's licence (if booking a driving test)
- A black pen
- Water and patience — queues can be long
Other NaTIS Offices Near Windhoek
Okahandja
About 70 km north of Windhoek. Often less busy than Windhoek offices, making it a good alternative if you have transport and don't want to wait in long queues.
Rehoboth
About 90 km south of Windhoek. Similar to Okahandja — smaller, quieter, and can often accommodate walk-in bookings more quickly.
Frequently Asked Questions
Is NaTIS Windhoek open on Saturdays?
No. All NaTIS offices in Windhoek are closed on Saturdays, Sundays, and public holidays. Plan your visit for a weekday.
Can I do everything at one office?
Not always. Learner's and driver's licence testing is done at the Valley office. Special permits are at Tal Street. Renewals can be done at Metro Hyper. Check the table above before you go.
What if NaTIS doesn't answer the phone?
NaTIS phone lines can be busy. If you can't get through, try calling early in the morning (08:00–08:30) or use the online portal for bookings and enquiries.